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1. General Terms

1.1. These General Terms regulate the legal relations occurring between the clients of the store (heretofore called the Buyer) and the company  store (heretofore called the Seller) upon purchasing goods.

1.2. The Seller shall retain the right to amend or supplement these General Terms and the price list unilaterally at any time without prior notice. The relevant amendments or supplements shall enter into force at the moment of the relevant information being published at the Sellers website store. Orders placed before the amendments to the General Terms and the price list entering into force shall be governed by the terms being in force at the moment of placing the order, unless prescribed otherwise in the valid law or in these General Terms.

1.3. By formalizing an order in the  store, the Buyer shall confirm having reviewed these General Terms and agreeing thereto.

2. Price list

2.1. The price list shall consist of the prices displayed by the Seller in the store for the products on sale, excluding delivery cost and excluding local taxes VAT.

2.2. The Seller shall retain the right to adjust the prices of the goods at any time. If the Buyer has sent an order before the price adjustments entering into force, then that order shall be fulfilled for the prices valid at the moment of confirming the order, on the prerequisite that the confirmed order has been paid for within the payment deadline stated on the pre-payment invoice.

3. Shopping basket and formalizing orders

3.1. The store shall create the Client-s shopping basket automatically at the moment of the Buyer clicking the button “Add to shopping basket”. The Buyer shall have the right to change the number and amounts of the products in the shopping basket unilaterally at any time.

3.2. After clicking the button “Place order”, a copy of the pre-payment invoice shall also be sent to the e-mail address stated by the Buyer in the order. The sales contract (heretofore called the Contract) shall be considered signed if the funds from a payment order initiated by the Buyer have been received on the bank account of the Seller within the payment deadline stated on the pre-payment invoice.

4. Delivery and handover of goods

4.1. After the Contract has entered into force according to clause 3.2 of these General Terms and the goods ordered additionally for fulfilling the Buyer-s order have arrived in the stock of the Seller, the co-operation partners of the Seller shall deliver to the delivery address stated in the order.

4.2. The Seller and the postage enterprise or courier company providing the Seller with a sub-contracting service shall not be liable for any delays or misunderstandings in delivering the goods if the relevant delay or misunderstanding has been caused by the lack of precision of the data provided by the Buyer upon placing the order.

4.3. In case of delivery by courier, the goods shall be handed over to the Buyer personally on grounds of a delivery document. The Seller hereby recommends that the Buyer should definitely verify the packaging of the products before receiving the goods and signing the delivery document. In case of visible damages, the Buyer shall have the right to refuse to receive the goods. With a signature on the delivery document the Buyer confirms that the packaging was intact or without visible damages at the moment of handover of the goods or that the Buyer was satisfied with the condition of the packaging and that the goods themselves are not damaged. In order to refuse to receive a product with damaged packaging, the product must be returned to the courier and the relevant information must be sent to the Seller via email.

5. Cancellation and Refund Policy

5.1. Cancellation is allowed only before the order is confirmed by the seller. 

5.2 The postage fee paid by the consumer shall not be returned upon returning the goods. In case of withdrawing from the purchase transaction, the consumer shall cover the expenses related to the returning of the goods. If the reason for the returning is a non-conformance of the goods to the order, then the Seller shall cover all expenses related to the returning of the goods.

5.3 The Seller shall have the right to cancel the Buyer-s order unilaterally if the pre-payment has not been received on the bank account of the Seller within the payment deadline stated on the pre-payment invoice or if the ordered goods are not available anymore and the Buyer is not agreed to receive the replacement goods offered by the Seller. In case of refusing replacement goods, the pre-payment for the cancelled order shall be immediately returned to the Client.

6. Warranty claiming procedure

6.1 Complaint can be made only in the case if this goods are on warranty and its warranty period is not completed. Warranty period is indicated for each product in offer.

6.2 Product is not on the warranty and cannot be accepted for warranty claiming in such cases:

• goods were broken after warranty period termination
• goods were repaired incorrectly, installed incorrectly or modified by buyer
• goods were used at variance with instruction
• elements of goods during operation were damaged by water, lightning, fire or electric current
• there were unauthorized changes of data in warranty document

6.3 Warranty covers goods, which were used properly, and faults, which are the result of manufacturer guilt. Complaints of mechanical failures, which were not obvious when goods were received, must be presented immediately after opening of product, i.e. immediately after the first use of product. Later complaints of mechanical failures in product are impossible to identify and accept to warranty claiming.

6.4 Warranty does not cover components, affected by wear, and faults, that appear during transportation, improper storage and rough exploitation. Shorter period of product durability is not a fault, which is why it cannot be accepted to warranty claiming.

6.5 In case of faults detection, Buyer must sent email to the Seller. Describe the faults of the product and other possible faults.

6.6 Seller must make decision about settlement of warranty claims during three working days. This period does not include time, which is necessary for expert evaluation of the failures. Seller is obliged to provide buyer with confirmation of indicated date and place of warranty claiming, characteristics of probable failures and required by buyer method of its elimination, information about how buyer will be informed about settlement of warranty claims. Warranty claiming, including failures elimination, must be regulated during 30 days from the day of warranty claiming, if longer period has not been agreed. If the last day of warranty claiming period is Saturday, Sunday or Holiday, it is postponed till next working day. Missed deadline is essential breach of sale agreement. Seller must provide buyer with confirmation of period and way of warranty claims settlement. Buyer must not change chosen way of warranty claims settlement without consent of seller, apart from cases, when chosen way of solution cannot be found on time or in general.
Buyer has to take away claiming goods during 30 days from deadline of warranty claims settlement. After this period seller has right to collect rational payment for goods’ storage, or to sell it by himself. At the same time, seller is obliged to inform buyer about his intentions in advance and give him rational additional time for receiving of goods.

7. Liability and Force Majeure circumstances

7.1. The Seller shall not be liable for a partial or full non-performance of a sales contract, if the non-performance has been caused by a Force Majeure circumstance.

7.2. The Seller shall be responsible for the technical specifications of sold products only in the scope of the product data stated at the moment of the sale and in the scope of the goods being not falsified.

7.3. The Seller shall not be liable for any direct or indirect damages incurred by the Buyer as a result of use or misuse of the products.

7.4. Any compensation paid to the Buyer for any goods for whatever reason cannot exceed the amount paid to the Seller for the same goods. Also, the Buyer shall not be compensated within the scope of these General Terms for any moral damages due to the Seller changing any delivery times, prices or other terms, nor for any lost opportunities due to a change of terms.

8. Product Information

8.1. Product information including specification and image, for reference only. It is buyers responsibility to check product on producers webpage.